Rawdhah Alawami
IT Intern
Profile summary
Motivated final-year Network and System Administration student with strong foundational skills in network configuration, system troubleshooting, and smart home automation. Completed internships at Live Smart Electrical Fittings and Al Nasr Private School, gaining hands-on experience in IoT devices, technical support, and IT operations. Skilled in configuring Zigbee-enabled systems, resolving technical issues, and preparing technical documentation. Eager to apply practical IT skills in a professional IT environment upon graduation.
Career highlights
Smart Home & IoT Configuration: Configured and troubleshot Zigbee-enabled smart devices, sensors, and audio systems across automation platforms with end-to-end network integration.
Technical Support & System Troubleshooting: Resolved software and system issues for staff across two organizations, diagnosing problems and implementing solutions to restore functionality.
Technical Documentation & Knowledge Transfer: Prepared technical documentation and troubleshooting guides for device setup and system configuration procedures to support team operations.
Work Readiness Certification: Completed Work Readiness Program through Higher Colleges of Technology, establishing foundational professional competencies for IT operations.
Key skills
Professional experience
Contributed to smart home automation and ICT operations at Live Smart Electrical Fittings in Ras Al Khaimah, UAE, supporting device setup, configuration, and technical troubleshooting across multiple automation platforms and sensor systems.
- Configured and troubleshot smart devices, sensors, and audio systems across Zigbee-enabled automation platforms
- Supported end-to-end device setup and network integration, ensuring proper communication between connected systems
- Researched Zigbee communication protocols and smart home networking fundamentals to inform configuration decisions
- Prepared technical documentation and troubleshooting guides for device setup and system configuration procedures
- Coordinated with team members on automation tasks, strengthening communication and collaborative problem-solving skills
Contributed to IT operations and technical support at Al Nasr School in Ras Al Khaimah, UAE, supporting end-user device management and system troubleshooting across the school environment.
- Resolved software and system issues for staff, diagnosing problems and implementing solutions to restore functionality
- Coordinated device setup and configuration tasks, ensuring hardware was properly prepared for deployment
- Supported IT operations by completing troubleshooting workflows and documenting technical issues
Education
Network & System Administration
General Stream